QuickRes FAQY
Before you contact our customer support, many questions can be answered by looking through our frequently asked questions below:
How do I amend a booking?
How do I cancel a booking?
I have lost my booking confirmation email or not received it?
Where can I find the hotels address details?
I need to contact the hotel
I need to arrange an early check in or late check-out
How do I know if my hotel booking has been confirmed?
I have special needs, how can I make sure that the hotel has the correct facilities?
Complaints or issues with your accommodation
How do I make a group booking?
How do I amend a booking?
There are 2 ways in which you can amend a booking.
Option 1: Book and Cancel
Make sure that you are not inside the hotels cancellation policy which is stated on your booking confirmation. As long as you are outside the policy please use the following procedure.
Make a new booking for the new details
Cancel your old booking.
Option 2: Amend through the Independents
Alternatively, either email our central reservations team on reservations@ihres.co.uk or call 01823 481 414 (Monday – Friday; 08:30 to 18:00) and one of our agents will process your amendment.
How do I cancel a booking?
Registered Users:
Log in to your profile and select the cancel a booking section. From here you will be able to locate your booking and cancel it. However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation.
Non Registered Users:
Should you wish to cancel your booking please follow the link on the confirmation email. If you are unable to locate your confirmation email please either call the hotel direct or call us on 01823 481 414 (Monday – Friday; 08:30 to 18:00). However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation.
I have lost my booking confirmation or not received it.
In the event that you are unable to locate or have not received your booking confirmation, please use our confirmation retrieval tool. Simply enter your email address that you gave at the time of booking and check in date. All matching bookings that you choose to re-send will be emailed again.
Where can I find my hotels address details?
Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
I need to contact the hotel?
Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
I need to arrange an early check-in or a late check-out
Please contact the hotel direct for such arrangements. Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
How do I know if my hotel booking has been confirmed?
Once you have completed your booking, the website will display a confirmation screen that will detail your confirmation number. Shortly, after completion, you will receive an email confirming your booking. This will details your booking, arrival date and costs etc. If you have not received your email confirmation please check your junk email and add us to your safe senders list
I have special needs, how can I ensure that the hotel have the correct facilities?
Please contact the hotel direct for such arrangements prior to arrival. However, if this needs to be done posy booking, Please refer to your confirmation email which will contain the hotels full contact details.
Complaints or issues with your accommodation
In
the unlikely event that you are unhappy with any aspect of your stay,
in the first instance, you should bring the matter to the attention of
the duty manager at the hotel as soon as possible. In most cases this
will solve the majority of problems. Should this not resolve the matter
and you wish to make a formal complaint, please put your complaint in
writing and mark it for the general manager of the hotel concerned. The
Independents can not be held responsible for any expenses, costs or
losses incurred as the result of any complaint.How do I make a group booking?
Please contact our groups desk by calling 01823 481 414 (Monday – Friday; 08:30 to 18:00)
Are you still unable to find an answer to your question? Please click here to contact one of our customer services team.
QuickRes FAQY
Before you contact our customer support, many questions can be answered by looking through our frequently asked questions below:
How do I amend a booking?
How do I cancel a booking?
I have lost my booking confirmation email or not received it?
Where can I find the hotels address details?
I need to contact the hotel
I need to arrange an early check in or late check-out
How do I know if my hotel booking has been confirmed?
I have special needs, how can I make sure that the hotel has the correct facilities?
Complaints or issues with your accommodation
How do I make a group booking?
How do I amend a booking?
There are 2 ways in which you can amend a booking.
Option 1: Book and Cancel
Make sure that you are not inside the hotels cancellation policy which is stated on your booking confirmation. As long as you are outside the policy please use the following procedure.
Make a new booking for the new details
Cancel your old booking.
Option 2: Amend through the Independents
Alternatively, either email our central reservations team on reservations@ihres.co.uk or call 01823 481 414 (Monday – Friday; 08:30 to 18:00) and one of our agents will process your amendment.
How do I cancel a booking?
Registered Users:
Log in to your profile and select the cancel a booking section. From here you will be able to locate your booking and cancel it. However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation.
Non Registered Users:
Should you wish to cancel your booking please follow the link on the confirmation email. If you are unable to locate your confirmation email please either call the hotel direct or call us on 01823 481 414 (Monday – Friday; 08:30 to 18:00). However, if you need to make a cancellation within the cancellation policy, you will be charged according to the policy of the hotel. This is stated on your booking confirmation.
I have lost my booking confirmation or not received it.
In the event that you are unable to locate or have not received your booking confirmation, please use our confirmation retrieval tool. Simply enter your email address that you gave at the time of booking and check in date. All matching bookings that you choose to re-send will be emailed again.
Where can I find my hotels address details?
Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
I need to contact the hotel?
Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
I need to arrange an early check-in or a late check-out
Please contact the hotel direct for such arrangements. Once you’ve made your booking you will receive an email confirmation. This will contain the hotels full contact details.
How do I know if my hotel booking has been confirmed?
Once you have completed your booking, the website will display a confirmation screen that will detail your confirmation number. Shortly, after completion, you will receive an email confirming your booking. This will details your booking, arrival date and costs etc. If you have not received your email confirmation please check your junk email and add us to your safe senders list
I have special needs, how can I ensure that the hotel have the correct facilities?
Please contact the hotel direct for such arrangements prior to arrival. However, if this needs to be done posy booking, Please refer to your confirmation email which will contain the hotels full contact details.
Complaints or issues with your accommodation
In the unlikely event that you are unhappy with any aspect of your stay, in the first instance, you should bring the matter to the attention of the duty manager at the hotel as soon as possible. In most cases this will solve the majority of problems. Should this not resolve the matter and you wish to make a formal complaint, please put your complaint in writing and mark it for the general manager of the hotel concerned. The Independents can not be held responsible for any expenses, costs or losses incurred as the result of any complaint.How do I make a group booking?
Please contact our groups desk by calling 01823 481 414 (Monday – Friday; 08:30 to 18:00)
Are you still unable to find an answer to your question? Please click here to contact one of our customer services team.